We are NOT open to the public and Ship all orders, Pick Up is NOT an option.
- The BEST way to order is CALL US at (888) 594-7999 (US Only) or (561) 318-6219 and place an order with a Credit Card.
- Orders placed via our contact form or e mail may be processed the following day.
- ALL Special Orders MUST be paid in advance and CANNOT BE CANCELLED.
- It is your responsibility to specify if you need Hot Fix rhinestones. Otherwise, Flat Back rhinestones will be shipped and be yours to keep.
- Rhinestones are sold by WEIGHT. Most rhinestones are sold in gross units (144 rhinestones per gross - by weight). Multiple gross purchases of same size/same color will be in the same bag.
- Full packages of rhinestones are sealed from the manufacturer. Swarovski packaging is: 5SS, 6SS, 7SS, 8SS, 9SS, 10SS, 12SS, 16SS, and 20SS have 10 Gross per package. 30SS is packaged 2 1/2 gross or 2 Gross depending on the rhinestone style, 34SS, and 40SS are packaged 1 gross. 48SS is packaged 6 or 8 Dozen. Czech packing is 10 gross from 6ss to 20ss, 30ss and 34ss are packed in 2 gross packages and 40ss is 1 gross per package.
- The demand for rhinestones is at an all time high. Sometimes the demand create shortages in supply. Plan ahead, have alternate desired colors in case the color you want is not available at any given time.
- Not all rhinestone colors are produced in all sizes by the various manufacturers. The same applies to Flat Back versus Hot Fix rhinestones. We will help you select appropriate alternatives.
- We accept all credit cards - VISA, Master Card, Discover and American Express.
- We accept PayPal with a minimum purchase of $25.00 (excluding shipping) and orders will be shipped when pay pal clears the payment.
- PHONE Orders accepted prior to 2pm EST, paid and cleared (if using PayPal) will ship the same day unless otherwise discussed. Ordersreceived after 2pm EST, will be processed and shipped at the latest the following business day.
*NOTE: We ship quickly and as promised Priority Mail. However, the US Postal Service due to budget cuts slowed down. Most time Priority Mail takes 2 to 3 days but it is NOT GUARANTEED. Priority mail may take up to 5 days. Therefore, if you need your goods faster, be sure to use a faster delivery option. WE CANNOT CONTROL THE POSTAL SERVICE ONCE A PACKAGLE LEAVES OUR FACILITIES.
- Our shipping department operates during our working business days, Monday through Friday. Orders submitted Friday after cut off will ship on Monday. We do NOT ship on Saturdays.
- You can E Mail orders to email@example.com, however, do so without credit card information. This is a non-secure email site. PLEASE NOTE E-MAIL ORDERS MAY GO OUT THE FOLLOWING DAY.
- If you choose the E Mail way -->Please provide complete information, COMPLETE NAME, Business Name (if applicable) ADDRESS and a GOOD PHONE NUMBER. We have thousands of customers and we cannot guess who you are. Also be very specific of what you want, with exact brand, size, color and type (flat back or hot fix). Otherwise, your order may be delayed and or fulfilled incorrectly.
We reserve the right to refuse service.