Ordering and Shipping Information
- To order, just call us at (888) 594-7999 (US Only) or (561) 318-6219 and place order with Credit Card. Our staff will help you find exactly what you want when ordering. We accept VISA, Master Card, Pay Pal, and Discover cards. Orders after 2pm, while we try and ship the same day, might go out the following day depending on volume.
- Email orders to rhinestone guy@yahoo.com, without credit card information. This is a non-secure email site. We take time to answer all email as we can. IF you do not get a reply to a question, it is because we have replied and your email address bounced back to us. This happens frequently. Please make sure your email return address is correct before asking us questions. Thanks. PLEASE NOTE E-MAIL ORDERS MAY GO OUT THE FOLLOWING DAY
- Our Office hours are 10 AM - 7 PM Eastern Time. We welcome locals to come in, but please call before making the trip, for we may be too busy to give you the time we would like to.
- We strongly advise purchasing the Rhinestone Sample card before purchasing Rhinestones. All Sizes and Colors are shown in actual Rhinestones on an 8 1/2 X 11" Window Pane version. Due to our very low prices, we cannot offer a return policy on rhinestones. Please know exactly what you want when ordering. Sample Cards are available for $25.00. Thank You (PLEASE NOTE: At this time, we are not shipping catalogs...please print down from web site any parts you are interested in)
- Looking for a catalog? please print down from the web site any parts you are interested in.
- Rhinestones are sold by WEIGHT. Most rhinestones are sold in gross units (144 rhinestones per gross - by weight). Multiple gross purchases of same size/same color will be in the same bag.
- Full packages of rhinestones are sealed from the manufacturer. Swarovski packaging is: 5SS, 6SS, 7SS, 8SS, 9SS, 10SS, 12SS, 16SS, and 20SS have 10 Gross per package. 30SS is packaged 2 1/2 gross, 34SS, 40SS, and 42SS are packaged 1 gross. 48SS is packaged 6 Dozen.
- Colors in 40SS and 48SS are sold by the Dozen only. Swarovski has discontinued all production of colors in these sizes, and selection is limited to stock on hand. Swarovski continues to make 40SS and 48SS in Crystal and Crystal AB only. We do have a substantial color range on hand in 40SS and 42SS sizes, limited colors in 48SS. Do not plan on Colors AB or Effect colors in these sizes...we may have a few colors AB, but not many.
- The demand for rhinestones is at an all time high. Shortages in supply are beginning to show up in shipments to us from Swarovski and Preciosa. Plan ahead, have alternate desired colors in case the color you want is not available at any given time.
- Jewels are usually sold by the Dozen (gross in some of the smaller sizes, and each in some of the larger sizes).
- All prices are shown in the respective pages of this site. Pricing information is included with each item, often shown in tables. The price shown is for the quantity shown at the header of each table. Most rhinestones and nail heads are priced by the gross (144 each). Most Jewels are priced by the dozen. Banding is priced per yard per row (2 rows 1 yard long is equivalent to 2 yards, etc. )
- Minimum Orders: Very small rhinestones (5SS through 10SS) have a minimum order of 2 gross per size/color due to very low weight of items. Yard goods are sold by 1 yard increments (banding, fringe).
- Orders are processed the same day as received. Your credit card will be billed that day, and your order shipped within 24 hours.
- Usually, orders are shipped the same day unless they come in after 2PM EST
- Domsestic Shipping: We ship US Priority Mail which is usually 1-3 days delivery to your mail box. If you need faster delivery, ask for US Express Mail, overnight to larger cities, 2 day to smaller towns. US Shipping costs are listed below:
- Current Promotion: US Priority Mail: Orders under $75 - $5.00 flat fee, Exception: Tacky tape and small tools - $10.00. Orders over $75.00 are FREE, heavy orders, over $400.00 while ship for free are subject to signature confirmation fee $2.00 and INSURANCE purchase to cover purchase. Promotion DOES NOT apply to Large TOOLs.
- US Express Mail: Shipping and Handling $ 25.00 - USPS Guarantees 2 days.
- Additional Insurance required: $ 2.20 for 1st 100.00 value, $1.00 additional for each $100 value
- FREE SHIPPING DOES NOT APPLY TO CUSTOM RHINESTONE AND NAIL HEAT TRANSFERS!
-
- International Shipping: Foreign orders are shipped USPS Priority or USPS Global Express Mail to some countries:
- Most orders ship at about $ 14.95 US and up. Shipping expenses vary by weight. Allow 7-21 days for delivery. It is the clients responsibility to pay all Tariff or VAT charges on the orders. Ask our representative about shipments while ordering.
- Please note...we have no control over how long it takes a package to clear customs and security in your country.
- IF you have a FED EX shipping account, we will ship overseas on YOUR account, never ours. All customs, etc. charges are charged to the shipping account number, and we cannot have those charges being billed to us. Thanks for your understanding.
- We do not ship Commercial Foot presses overseas. The freight costs are prohibitive (in excess of $300 US)
PLEASE NOTE: We will ship to your Fed Ex or UPS account number if you ask us to do so. The internal charge is $5.00 for handling. GROUND shipping make take additional day depending on carriers pick up date.
We look forward to doing business with you.
*
